Privacy Policy — jyan9 Protects Your Information

Last Updated: January 2026

About This Policy

jyan9 is a safe and reliable online casino and betting platform for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.

This Privacy Policy ("Policy") describes what information we collect from you while you use the jyan9 platform, how we use that information, who we share it with, and what control you have over your information.

By using any jyan9 service, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. You must be 21 years of age or older.

Data Collection and Types

1 Information We Collect

The following types of information may be collected when you register and use services on the jyan9 platform:

Identity Information: Your name, date of birth, and information required to verify your age.
Contact Information: Mobile number and email address, used for account verification and communication.
Financial Information: Transaction details and records of deposits and withdrawals — however, we do not store complete payment method details.
Technical Information: IP address, device type, browser version, and operating system.
Usage Information: Gaming history, betting patterns, time spent on the platform, and navigation behavior.
Cookie and Tracking Data: Information collected through session cookies and similar technologies.

2 Information Collected Directly

When you register on jyan9, log in to your account, make deposits or withdrawals, contact the support team, or take part in promotions — you are providing us with information directly. This information is essential for delivering our services.

3 Automatically Collected Information

When you access the jyan9 platform, our servers automatically record certain technical information. This includes IP address, page visit timestamps, and device identification data — which are used to maintain the security of the platform.

Use of Information

4 How We Use Your Information

jyan9 uses the information collected for the following purposes:

Account Management: To create, verify, and keep your account secure.
Service Delivery: To complete gaming services, financial transactions, and bonus processing.
Security and Fraud Prevention: To detect and prevent unauthorized account use, fraud, and criminal activity.
Age Verification: To confirm that all users are 21 years of age or older.
Responsible Gaming: To monitor playing patterns in order to identify potentially problematic behavior and provide users with the necessary support.
Customer Support: To process your complaints, questions, and requests.
Communication: To send important account notifications, updates, and (with your consent) promotional information.
Analytics and Improvement: To improve platform performance and the user experience.
Legal Compliance: To fulfill obligations required under applicable laws and regulations.

jyan9 never sells or rents your personal information to third parties for commercial purposes.

Data Sharing and Disclosure

5 Sharing Information with Third Parties

jyan9 may share information with the following parties in limited circumstances:

Payment Processors: The minimum information needed to complete transactions through bKash, Nagad, Rocket, and Upay.
Game Providers: Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, which require minimum technical information to deliver their services.
Legal Authorities: In response to valid legal orders, court orders, or government inquiries.
Technology Partners: Trusted technology service providers that assist in running the platform, who are contractually bound to comply with our data protection standards.

6 Commitment Not to Disclose Information

jyan9 will not disclose your information in the following cases:

To advertisers or marketing agencies.
To data brokers or information-selling organizations.
To any unrelated third party without your explicit consent.
To any party that cannot guarantee protections equivalent to those in this policy.

Every third-party partner is contractually bound to comply with our strict data protection terms.

Cookie and Tracking Technologies

7 Cookie Usage Policy

The jyan9 platform uses cookies and similar tracking technologies to provide an improved user experience. Cookies are small text files stored in your browser or on your device.

Essential Cookies: Required for the platform's basic functionality — used to maintain login sessions, verify security, and keep core features active.
Functional Cookies: To remember your preferences such as language selection and display settings.
Analytics Cookies: To collect platform usage statistics for service improvement — this information is processed in aggregated and anonymous form.

You can disable most cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Protection and Security

8 Security Measures

jyan9 has implemented industry-standard technical and organizational measures to protect your personal information:

SSL Encryption: All data transmitted between the platform and servers is secured through SSL (Secure Socket Layer) encryption.
Data Encryption: Sensitive information that is stored is kept in encrypted form.
Access Controls: Only authorized personnel have access to the information they need.
Security Monitoring: 24-hour server monitoring to detect suspicious activity.
Regular Audits: Regular technical reviews and tests are conducted to ensure system security.

No digital system is 100% impenetrable. Even so, we make every effort to protect your information. If you notice any unusual activity on your account, report it immediately to [email protected].

Data Retention Period

9 General Retention Policy

jyan9 retains your information only for as long as necessary. The retention period is determined by:

Until the purpose for which the information was collected has been fulfilled.
Where legal, regulatory, or contractual obligations require it.
For dispute resolution or potential legal claims.

10 After Account Closure

Even after your account is closed or deleted, some information may be retained for a defined period for legal compliance, fraud prevention, and financial record-keeping purposes. Once that period has passed, the information is securely deleted or anonymized.

Your Rights

11 Your Rights Over Personal Information

You have the following rights regarding your personal information at jyan9:

Right of Access: The right to know what information we hold about you and to receive a copy of it.
Right to Rectification: The right to request correction of any inaccuracies in your information.
Right to Erasure: The right to request deletion of your information in certain circumstances, where it is no longer necessary and there is no legal obligation to retain it.
Right to Restrict Processing: The right to request that we limit the processing of your information in certain cases.
Right to Portability: The right to receive your information in a structured, machine-readable format.
Right to Object: The right to object to the processing of your information for specific purposes.
Right to Withdraw Consent: Where information is being processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact the support team. We will process your request within a reasonable time.

Protection of Minors

12 Age Verification and Child Protection Policy

jyan9 strictly does not provide gaming services to minors. This platform is for individuals aged 21 or older only.

We do not knowingly collect personal information from anyone under the age of 21.
If we discover that an account belongs to a person under 21, it will be closed immediately and the associated information will be deleted.
If a parent suspects that their minor child has created an account, please contact us immediately at [email protected].

Policy Changes

13 Policy Update Process

jyan9 may update this Privacy Policy from time to time. For significant changes, we will:

Display a clear notice on the platform.
Update the "Last Updated" date at the top of the page.
If necessary, notify you through your registered contact method.

14 Effect of Changed Policy

Continuing to use jyan9 after a new policy is published will be taken as your agreement to the updated policy. We recommend that you visit this page regularly so you are always informed about the latest policy.

Third-Party Services

15 External Services and Liability

The jyan9 platform uses software from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers. These third-party providers may have their own privacy policies, and their own policies will apply to the collection of information on their platforms.

Payment services — bKash, Nagad, Rocket, and Upay — operate under their own privacy policies. When using these services through jyan9, the respective provider's policy also applies.

jyan9 is not responsible for the privacy practices of third-party services. We recommend that you read the privacy policies of these service providers.

jyan9's Privacy Policy